Contact us
For any questions or inquiries, please send us a message here:
Return policy
Cancellation Policy: Because Mexican Box products are prepared upon order, cancellations are not accepted once the order has been confirmed and payment has been completed.
Shipping
Damage, incorrect or missing items
If your order arrives with:
- A damaged product
- An incorrect product
- Missing item(s)
You must contact us within 48 hours of receiving your package and provide:
- Clear photographs of the product(s)
- Your order number
Each claim will be carefully reviewed. If applicable, we will offer a partial replacement or store credit for a future purchase.